Step 1: Review the response to Exercise 2 listed below. “According to the Agency

Step 1: Review the response to Exercise 2 listed below.
“According to the Agency for Healthcare Research (2022), safety, efficiency, patient-centered, timeliness, efficiency, and equity are the six domains to ensure the best quality is provided to patients. Healthcare organizations, including healthcare management, must strive to meet these objectives to create a positive experience for the patients and the overall organizational culture. Failure to provide quality care can lead to unwanted, negative consequences such as distrust of the healthcare providers and or the company.
An excellent quality experience I had was during the process of establishing my son with a new pediatrician. My child’s previous provider was moving to a new clinic. Therefore, I had to be assigned a new pediatrician that was covered by our insurance. When the new pediatrician’s office called me to schedule the new patient appointment, they realized my child’s birthday was in a few weeks. Once they became aware of that, they discussed with me the option of scheduling the new patient appointment and the three-year checkup, at the same time. This choice was more effective for me and the clinic as we could get two appointments done at once. The decision also allowed me to only take one trip into town and make it accessible for my husband to attend.
Additionally, the excellent quality continued during the appointment. When the nurse was reviewing our information, she realized my child’s vaccination records were never uploaded by the previous pediatrician. I was able to find a copy of the vaccinations and she uploaded each vaccine and printed me a copy to verify that they were uploaded successfully. Upon doing so, she noticed two vaccines from his two months were missing. However, I knew my child had his two-month vaccines in a different clinic out of state. When I informed the nurse, she trusted me and asked for the previous clinic’s information so she could retrieve my child’s record. When we met the new pediatrician, the great experience continued. They were thorough in reviewing my child’s record, listening to the concerns we had, and providing us with a referral we had asked for before but never received.
Consequently, the negative quality experience I had was realizing our previous pediatrician clinic never submitted my child’s vaccine record. Their lack of attention to detail, made me lose trust in their ability to provide thorough patient care. Specifically, because the record I provided, was missing two vaccines and I was completely unaware. Furthermore, during another visit, my child had been submitted as the wrong gender which resulted in the incorrect growth chart being calculated. Although I am no longer a part of their system, I would not recommend any family to the clinic because I could not feel confident in their quality of care.
Management had a significant influence on both the excellent quality and the negative quality received. Patrice Spath states that management is responsible for how the organizational activities are “designed, carried out, coordinated, and improved” (2022). A strong organizational management can ensure that patients have excellent quality experience. However, if management does not provide top leadership to their employees, the organizational structure becomes compromised and results in poor patient care.”
Step 2: Review three systems models presented in chapter 3:
Three Core Process Model
Interconnected Systems Model
The Baldrige Performance Excellence Program Framework
Step 3: Choose the model you can best relate to at this time.
Step 4: Look at both your excellent experience and your poor experience, paying particular attention to how you described the manager’s role or influence. Transfer what you wrote about the manager’s role or influence to your paper.
Step 5: Now, think about those experiences from the perspective of the systems model you chose in question 3. Describe any additional insights gained about this experience by viewing it in the context of the systems perspective represented by the model.
Write a 2-page APA formatted paper by answering the questions listed above.

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